1. General provisions
1.1 The General Terms and Conditions apply to the legal relations arising between the customer of kingitus.teamspirit.ee (hereinafter the Buyer) and the owner of kingitus.teamspirit.ee (hereinafter the Seller):
Fifaa AS
Pärnu mnt 144
11317 Tallinn, Estonia
Registry code 10222434
VAT number EE100174946
upon the purchase of goods.
1.2 The General Terms and Conditions cannot be in conflict with the legal provisions in force in the Republic of Estonia and, if necessary (in case of disputes or missing information), have been supplemented by these provisions.
1.3 The Seller reserves the right to unilaterally amend these Terms and Conditions and the prices of the products for the purpose of efficiency, competitiveness, future development and improvement or reorganisation of the assortment of goods. Amendments and additions to the Terms and Conditions and product prices enter into force as of the moment the respective information is published on the website kingitus.teamspirit.ee. If the Buyer placed the order before the entry into force of the amendment to the Terms and Conditions, the Terms and Conditions valid at the time of placing the order shall apply to the Buyer, unless otherwise provided by law or these Terms and Conditions.
1.4 The Seller and the Buyer wish to trade through the website kingitus.teamspirit.ee under the conditions set out in this document.
1.5 By placing an order and making a payment on the Seller’s website, the Buyer confirms to have read and agreed to the Terms and Conditions of Sale.
2. Placing an order
2.1 The Buyer selects the desired products from the e-shop and adds them to the shopping cart.
2.2 The Buyer confirms the shopping cart. On the basis of a unique promotional code assigned to the Buyer, the Buyer has the right to choose one of the products in the product range free of charge, including the transport of the product to the parcel terminal free of charge. If desired, the Buyer may add more than one product to the shopping cart, after which the Buyer will pay for the additionally selected product via a payment centre with a payment method at the Buyer’s choice. Before paying for the order/invoice, the Buyer must check that the details provided in the order/invoice corresponds to the Buyer’s actual wish.
2.3 Once the goods have been paid for, the link ‘Back to the merchant’ must be clicked.
2.4 In order to confirm the order, the order/invoice will be sent to the Buyer at the email address entered when confirming the shopping cart.
2.5 The sales agreement between the Seller and the Buyer enters into force as of the receipt of the purchase amount paid by the Buyer in full on the Seller’s current account.
3. Price of goods
3.1 The prices of the products sold on the website of TeamSpirit are shown in euros. All prices include 24% VAT.
3.2 The Seller reserves the right to adjust the prices. If the Buyer submitted the order before the price change took effect, the price indicated on the order confirmation at the time of placing the order shall apply to the Buyer.
3.3 Further details on delivery methods and prices are provided in Section 6 ‘Delivery’.
4. Purchasing
4.1 Only the goods with the link ‘Add to cart’ can be selected and purchased online from the e-shop.
4.2 The prices of the goods or the availability of the goods are subject to change without prior notice. If the Buyer has placed an order before the amendment of the respective conditions, the conditions valid at the time of the order shall apply to the Buyer.
4.3 If the Seller is unable to fulfil the order, the Buyer will be contacted and other conditions will be agreed upon or the amount paid will be refunded.
4.4 On the ‘Shopping cart’ page, you can still change the contents of the cart if you wish. After confirming the order, the contents of the shopping cart can no longer be changed and the shopping cart will be emptied of the products. If the Buyer cancels the order after entering the order, the goods must be re-selected in the shopping cart. If the order and contact details are correctly filled in, you can proceed to payment.
5. Payment
5.1. Payments are mediated by Maksekeskus AS. Payments are made outside the Seller’s online store in a secure environment – in the secure environment of the respective bank when paying with a bank link, and in the secure environment of Maksekeskus AS when paying with a credit card. The Seller does not have access to the customer’s bank and credit card details.
5.2 NB: After paying for the goods (bank transfer), the Buyer must exit the e-banking page by clicking on the ‘Back to merchant’ button. Next, a confirmation of the order will be displayed to the Buyer and an invoice will be sent to the email address entered when confirming the shopping cart, to confirm the purchase.
5.3 Purchases made in the e-shop are reviewed from 10:00–17:00.
6. Delivery
6.1 The Buyer can receive the goods via Omniva, DPD or SmartPosti parcel terminals. If a unique promotional code is used, delivery to the parcel terminal is free of charge for the Buyer.
6.2 The goods purchased from the e-shop will arrive at the postal terminal chosen or the address ordered by the Buyer within 5 working days (within Estonia), if the goods do not require personalisation, and within 10 working days if personalised goods have been selected. If the order is placed during the weekend or holidays, the goods will be delivered to the Buyer on the working days following the holidays.
6.3 If the Buyer does not use a unique promotional code on the order, the delivery price to the parcel terminal is 2.50 euros (inclusive of VAT).
7. Return of goods
7.1 The Buyer has the right to return the goods within 14 days from the date of delivery of the goods and to receive a refund on the sum paid within 14 days (except for the transport cost of returning the goods). The goods cannot be returned if they are completed on a special order, for example, the name and/or number chosen by the Buyer is printed on them.
7.2 The returned goods must not have been used and must be in the original packaging.
7.3 The original packaging must be opened carefully without damaging it. Only if the packaging cannot be opened without breaking/damaging, the Buyer is not responsible for the damaged packaging. If the Buyer has damaged the packaging due to negligence, i.e. it was possible to open the packaging without damaging it, the Seller has the right to demand compensation for the damage caused.
7.4 If, upon receipt of the goods, the Buyer discovers that the goods have been sent to them incorrect or defective, or the goods do not reach the Buyer in good condition and in a sealed package, the Buyer must immediately contact the Seller’s representative at the email address fifaa@fifaa.ee.
7.5 The Seller is responsible for the goods purchased by the Buyer during transportation. From the moment of receipt of the goods, the risk of damage or loss of the goods shall pass to the Buyer.
7.6 The refund period starts from the moment the Buyer has returned the non-suitable goods to the Seller, who has received and checked them.
7.7 To return the goods, the goods must be returned using the same code with which the Buyer received the goods. A return form must be attached to the order.
8. Processing of the Buyer’s personal data
8.1 The Seller shall use the personal data provided by the Buyer and the data on the purchases made in accordance with the Personal Data Protection Act to the extent necessary to fulfil the order submitted by the Buyer in the e-shop. The Seller shall not forward the Buyer’s personal data to third parties, except to the postal or courier service provider to the extent necessary for the delivery of the goods to the customer.
8.2 The Seller does not have access to the Buyer’s bank details when paying for the goods via the Internet Bank.
9. Sales guarantee and filing a complaint
9.1 The Seller shall be liable for any non-conformity of the purchased goods within 2 years as of the delivery of the goods to the Buyer. In the case of sale of goods to the Buyer, it is presumed that the non-conformity with the terms and conditions of the agreement which became apparent within 6 months as of the date of delivery of the goods to the Buyer existed at the time of delivery of the goods, unless such presumption is contrary to the nature of the goods or the nature of the defect. The Buyer undertakes to notify the Seller of the non-conformity of the goods immediately, within 7 days of its discovery, at the latest, i.e. to file a complaint.
9.2 The Buyer is advised to file the complaint by sending an email to fifaa@fifaa.ee or at the office of TeamSpirit at Pärnu mnt 144, Tallinn. The complaint must set out the name and contact details of the Buyer, the date of filing the complaint, the defect revealed on the goods, and the content of the complaint to be submitted and attach a document certifying the purchase.
9.3 The Seller shall not be liable for any damage or any other consequences arising from incorrect data provided by the Buyer during the execution of the order, including delays in delivery if this is due to circumstances beyond the Seller’s control.
9.4 The Seller shall not be liable for any damage caused by the unintended use or storage of the ordered goods.
9.5 Disputes between the Seller and the Buyer shall be settled by negotiations between the parties. If they fail to reach an agreement, the Buyer has the right to contact the Consumer Protection and Technical Regulatory Authority, the Consumer Disputes Committee and/or Harju District Court for the protection of their rights.
10. Buyer’s rights in case of defective goods
10.1 The Buyer has the right to demand first that the goods be repaired free of charge or replaced with new goods.
10.2 The Buyer has the right to demand withdrawal from the agreement if:
10.2.1 it is not possible for the Seller to repair or replace the goods;
10.2.2 the repair fails;
10.2.3 the Seller has not remedied the defect within a reasonable time;
10.2.4 the repair or replacement of the Goods has caused unreasonable inconvenience to the Buyer.
10.3 The Seller shall not be liable for defects in the goods if:
10.3.1 the failure of the product is caused by improper use or negligent maintenance; the product has already been opened or has not been repaired by the Seller’s company;
10.3.2 there is mechanical damage;
10.3.3 the failure is caused by overvoltage, water damage or fire or other circumstances beyond the manufacturer’s control;
10.3.4 the product does not have a receipt or invoice.
10.4 Complaints about goods or services purchased from the e-shop must be sent to fifaa@fifaa.ee.
11. Other terms and conditions
11.1 The Seller uses the personal data provided by the Buyer only to execute the Buyer’s order. The Seller shall not disclose the information obtained in the course of purchases to third parties, except to cooperation partners for the delivery of the order (name, phone number, and delivery address of the Buyer) and in cases prescribed by law.
11.2 The security of bank links used to pay for goods is ensured by an encrypted (transfer of data to a secret form) data communication channel, in the course of which third parties do not have access to personal data and bank details.
11.3 In matters not regulated in these terms and conditions, the Buyer and the Seller shall be guided by the legislation in force in the Republic of Estonia and other acts regulating the relations between the parties.
11.4 Any disagreements or disputes arising from the fulfilment of these Terms and Conditions shall be resolved by the parties primarily through negotiations. If the disputes arising from the agreement cannot be resolved by negotiations, both the Buyer and the Seller have the right to apply to the Consumer Protection and Technical Regulatory Authority or a court for the protection of their rights.
More information about orders
Fifaa AS
Phone: +372 650 4870
info@fifaa.ee
MON–FRI 9:00–17:30